Privacy Policy

1. Introduction

Bookkeeper.je takes your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website (the "Site") or enquire about or engage our bookkeeping services.

We are committed to handling your personal data responsibly and in accordance with the Data Protection (Jersey) Law 2018.

The data controller for personal data collected through this Site is:

By providing us with your data, you confirm that you are aged 18 or over. Please let us know if your personal information changes so we can keep our records accurate.

2. What Personal Data We Collect and Why

Personal data means any information capable of identifying an individual. We may collect and process the following categories of personal data:

Sensitive Data

We do not intentionally collect sensitive personal data (also known as special category data) — such as information about health, ethnicity, religious beliefs, or political opinions — through this Site. Please do not submit such information to us unless we have specifically requested it in connection with the services we provide to you.

3. How We Collect Your Personal Data

We collect personal data in the following ways:

• Directly from you — when you complete a contact or enquiry form on our Site, send us an email, call us, or engage our services
• Automatically — through cookies and analytics tools when you browse our Site (see Section 11 on Cookies)
• From third parties — such as analytics providers (including Google Analytics) or referrals from other businesses

4. Marketing Communications

We may send you information about our services if you have previously enquired about or used our services and have not opted out of receiving communications. We will always make it easy for you to unsubscribe.

We will never sell your personal data to third parties for their marketing purposes, and we will not share it with third parties for their own marketing without your express prior consent.

To opt out of marketing communications at any time, please email us at info@nowagogo.com.

5. Disclosure of Your Personal Data

We may share your personal data with the following parties where necessary:

• IT and system service providers — for example, website hosting, email, and cloud storage providers
• Professional advisers — including accountants, lawyers, or insurers where required
• Revenue Jersey and other regulatory bodies — where we are required by law to report or disclose information
• Successor businesses — in the event that our business is transferred or sold

We require all third parties to whom we disclose your personal data to respect its security and handle it lawfully. We do not permit third parties to use your personal data for their own purposes beyond what is strictly necessary.

6. International Transfers

Where we use service providers based outside Jersey, we take reasonable steps to ensure that your personal data receives an equivalent level of protection. Where transfers to countries outside the UK or European Economic Area take place, we rely on appropriate safeguards such as standard contractual clauses or adequacy decisions.

7. Data Security

We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it against accidental loss, unauthorised access, disclosure, alteration, or destruction.

Access to your personal data is restricted to those who have a genuine business need to process it. All such individuals are required to keep it confidential.

In the event of a personal data breach, we will notify you and the Jersey Office of the Information Commissioner (JOIC) as required by law.

8. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, and to comply with our legal and regulatory obligations.

For clients, financial and accounting records are generally retained for a minimum of six years following the end of the client relationship, in line with Jersey tax and accounting requirements. Communication data from general enquiries will typically be retained for up to two years.

In some circumstances we may anonymise your data for analytical purposes, in which case we may use that information indefinitely.

9. Your Rights

Under the Data Protection (Jersey) Law 2018, you have the following rights in relation to your personal data:

• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to request correction of inaccurate or incomplete data
• Right to erasure — to request deletion of your data in certain circumstances
• Right to restriction — to request that we limit how we use your data
• Right to data portability — to receive your data in a structured, commonly used format
• Right to object — to object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent — where processing is based on consent, to withdraw it at any time

To exercise any of these rights, please contact us at info@nowagogo.com. We will respond to all legitimate requests within one month. We may need to verify your identity before processing your request.

You will not normally be charged a fee to exercise these rights, unless your request is manifestly unfounded, repetitive, or excessive.

10. Complaints

If you are not satisfied with how we handle your personal data, you have the right to make a complaint to the Jersey Office of the Information Commissioner (JOIC):

We would, however, appreciate the opportunity to address your concerns directly before you contact the JOIC. Please get in touch with us first at info@nowagogo.com.

11. Cookies

Our Site uses cookies to improve your browsing experience and to help us understand how visitors use the Site. Cookies are small text files placed on your device when you visit a website.

We may use the following types of cookies:

• Essential cookies — necessary for the Site to function correctly
• Analytics cookies — to understand how visitors use the Site, such as Google Analytics
• Preference cookies — to remember your settings (such as accessibility preferences)

You can set your browser to refuse some or all cookies, or to alert you when cookies are set. Please note that disabling cookies may affect the functionality of parts of the Site.

12. Children's Privacy

Our Site and services are not directed at children under the age of 18. We do not knowingly collect personal data from anyone under 18. If you become aware that a child has provided us with personal data, please contact us at info@nowagogo.com and we will take steps to remove that information.

13. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy notices before providing any personal data to them.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "last updated" date at the top of this page will reflect any changes. We encourage you to review this page periodically to stay informed about how we protect your data.